Shipping Policy
IMPORTANT SHIPPING UPDATE:
We are also ensuring your safety by disinfecting all packages before, during, and after packing.
HOW FAST DO I GET MY GEAR?
DISPATCH : Please review the product page. It indicates the number of business days within which that product is expected to ship, reflecting our current order backlog of 2 days plus (in some cases) additional sourcing/processing time for certain products.
Dispatch time differs in different cases as follows:
The website says: “Dispatches in 24 Hours*”
Once you checkout, the verified orders are shipped within 24 business hours of receiving payment. The products are tested and verified and then shipped out from our shipping facility.
Once you checkout, we move the product from our remote facility to delivery facility (Warehouse). This may take a couple of days, as aforementioned on the delivery details column of the product details page. Once arrived, it is tested and then shipped out.
However, in case of any unforeseen circumstances that are beyond our control, some orders may take longer to arrive. If your order is delayed beyond the estimated dispatch time for some unforeseen reasons, we will get in touch with you to check if you would still like to continue with your order.
SHIPPING OPTIONS:
Air Express Shipping:
We offer Air Shipping options to most products & to all serviceable pincodes. High volumetric products like stands, keyboards, pianos, drumkits, foam panel etc are not included.
Xtra Protect™ Packaging:
When you choose this option, we make sure that your product leaves our warehouse with extra protective packaging so there is no chance of transit damage. In an unlikely event of transit damage or 'lost package', we make sure that we process the re-shipment right away. The process generally takes longer as it involves processing a claim with our shipping partner, later then your re-shipment is processed.
*Our working hours for logistics are 10 am- 6 pm, Monday - Friday. This means that the order placed on Friday will be shipped on the next Monday.
Delivery Expectation
Most customers receive their product(s) within 12-15 business days of placing their order. Products shipped with Free Shipping mostly reach customers within 15 days. Products shipped through BEATS THE MUSICAL INSTRUMENT STORE Express reach customers within 7 days. Musical instruments and pro audio equipment are fragile and sensitive products and need to be tested and packaged carefully. While we are unable to ship at lightning fast speeds, our methods ensure a near-zero transit-damage rate in India, and we'd like to keep it that way. Getting your product safely to you is our topmost priority.
Offers on Shipping
Offers are subjected to the discretion of guitarlelo.com and they may not be available for all Pin-codes and Order Value.
More Shipping & Delivery Information
One more thing: if we fall short of your expectations, we will make it right. Just give us a call at +91- 9899721794 / 0120 -4334249 (10 AM - 8 PM) and let us know how we can help you.
